pk77 Privacy Policy – How We Handle Your Personal Data
At pk77, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data. We serve players across the Philippines and we take our obligations under applicable data protection law seriously. If anything here is unclear, our support team is always available and our FAQ page covers common privacy questions in plain language.
Last updated: January 2025. This policy may be revised periodically. Continued use of pk77 after any update means you accept the revised terms.
What We Collect and Why
A clear breakdown of the data we gather and the purpose behind each category.
Account and Identity Information
When you register on pk77, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to comply with Philippine anti-money laundering regulations and to confirm that you meet the minimum age requirement of 21 years. We do not collect more personal data than is necessary for these purposes. Your identity documents are stored securely and are only accessed by authorised compliance staff. You may request a copy of the data we hold about you at any time by contacting our support team.
Usage and Transaction Data
Every time you place a bet, make a deposit or withdrawal, or interact with a game on pk77, we record the details of that transaction. This includes the amount, the payment method used, the time and date, and the outcome where relevant. We use this data to process your transactions accurately, to detect unusual activity that may indicate fraud or problem gambling, and to generate the account history that you can view at any time from your dashboard. Transaction records are retained for the period required by Philippine financial regulations and our licensing obligations. We do not sell your transaction history to third parties under any circumstances.
Device and Technical Data
When you access pk77 through a browser or our mobile app, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the platform for the devices most commonly used by Filipino players, troubleshoot technical issues quickly, and identify suspicious login attempts that could indicate unauthorised access to your account. We may also use cookies and similar tracking technologies to remember your preferences and keep your session active. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Communications and Support Records
If you contact our support team via live chat, email, or any other channel, we retain a record of that conversation. These records allow us to follow up on unresolved issues, maintain consistency when you contact us again, and improve the quality of our customer service over time. Support records are accessible only to authorised pk77 staff and are not shared with external parties except where required by law. We may also send you service-related communications such as account verification emails, transaction confirmations, and security alerts — these are not marketing messages and cannot be opted out of while your account is active. Marketing communications are always opt-in and you can unsubscribe at any time.
Your Rights Over Your Data
You are in control. Here is what you can ask us to do with your personal information.
Right to Access
You have the right to request a full copy of the personal data pk77 holds about you at any time. We will respond to verified access requests within 30 days. Your request can be submitted through our support team and we will confirm your identity before releasing any data. There is no charge for a standard access request. If your request is complex or you make multiple requests in a short period, we may extend the response window and will notify you accordingly.
Right to Correct
If any of the personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. Common examples include a change of address, an updated mobile number, or a correction to a misspelled name. Some changes — particularly to identity documents — may require you to submit updated verification materials before we can update our records. We aim to process correction requests promptly and will confirm once the update has been made to your account.
Right to Erasure
You may request that we delete your personal data in certain circumstances — for example, if you close your account and we no longer have a legal basis to retain your information. However, some data must be kept for a defined period under Philippine financial and gaming regulations regardless of your request, and we will explain clearly what can and cannot be deleted. Once the mandatory retention period has passed, your data will be securely erased from our systems. We will always acknowledge your erasure request and keep you informed of its progress.
Right to Object
You have the right to object to certain types of data processing, including the use of your data for direct marketing purposes. If you object to marketing, we will stop sending promotional communications immediately. You may also object to processing based on our legitimate interests, though in some cases we may be able to demonstrate compelling grounds that override your objection. All objection requests are reviewed individually and we will respond with a clear explanation of the outcome and the reasons behind our decision.
Right to Restrict Processing
In certain situations — such as when you have contested the accuracy of your data or lodged an objection — you can ask us to restrict how we use your information while the matter is being resolved. During a restriction period, we will continue to store your data but will not actively process it for other purposes. We will lift the restriction once the underlying issue has been resolved and will notify you before doing so. This right gives you an additional layer of control during any dispute or review process involving your account data.
Right to Portability
Where technically feasible and legally applicable, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. This allows you to transfer your data to another service provider if you choose to do so. Portability requests apply to data you have actively provided to us and that we process on the basis of your consent or a contract. We will do our best to fulfil portability requests within a reasonable timeframe and will confirm the format options available to you when you submit your request.
How We Keep Your Data Secure
pk77 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive data at rest is protected using AES-256 encryption. Our infrastructure is hosted in secure data centres with physical access controls, continuous monitoring, and regular third-party security audits.
Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions. All employees with data access undergo background checks and receive regular training on data protection obligations. We maintain detailed access logs and review them routinely to detect any anomalies. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities within the timeframes required by law.
We also encourage you to play your part in keeping your account secure. Use a strong, unique password for your pk77 account, never share your login credentials with anyone, and contact our support team immediately if you suspect your account has been accessed without your authorisation.
Security Measures at a Glance
- TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Role-based access controls for internal staff
- Regular third-party security audits
- Continuous server and network monitoring
- Breach notification procedures in place
- Staff data protection training programme
- Secure data centre with physical access controls
When We Share Your Information
We do not sell your data. Here are the limited circumstances where sharing is necessary.
Payment Processors and Financial Partners
To process your deposits and withdrawals in Philippine pesos, we share the minimum necessary financial data with our licensed payment processing partners. These partners are contractually bound to handle your data securely and may only use it for the specific purpose of processing your transaction. We work only with reputable, regulated payment providers that operate in compliance with Philippine financial regulations. Your full payment card or e-wallet credentials are never stored on pk77 servers — they are handled directly by the payment processor using their own secure infrastructure.
Regulatory and Legal Authorities
pk77 is required by law to share certain information with Philippine regulatory bodies, law enforcement agencies, and anti-money laundering authorities when lawfully requested to do so. We will always verify the legal basis for any such request before disclosing data and will share only the information specifically required. Where permitted by law, we will notify you if your data has been requested by an authority. We take these obligations seriously and maintain detailed records of all disclosures made to regulatory or legal bodies.
Technology and Service Providers
We use a small number of trusted third-party technology providers to operate the pk77 platform — including cloud hosting, customer support software, and fraud detection tools. These providers act as data processors on our behalf and are permitted to use your data only for the specific services they provide to us. All third-party processors are vetted for security compliance before engagement and are bound by data processing agreements that reflect our own privacy standards. We review these relationships regularly to ensure ongoing compliance.
What We Will Never Do
pk77 will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or any other commercial entity. We will never share your data with another gaming operator without your explicit consent. We will never use your data to make automated decisions that produce significant legal effects without providing you with a right to human review. Your trust is the foundation of our relationship with you, and we are committed to handling your personal information with the highest level of care and transparency at all times.
Questions About Your Privacy?
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is ready to help. You can also visit our FAQ page for quick answers to the most common privacy and account questions from Filipino players.